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Here are some frequently asked questions:

And here are some answers:

What services are provided through this marketplace?


Direct to Consumer Sales:

Pre-order: You can order locally produced fresh produce, meats, dairy and much much more at anyone of our two locations. See “When and where can a pick up my pre-order?” in the Q&A section for more details.

Home Delivery: You have access to local fresh produce, meats, dairy and much much more at your door step weekly. We currently charge a drop charge for home deliveries. See “Insert” in the Q&A section for more details on where we deliver to and drop charges for each area.

Wholesale Distribution:

Wholesale Accounts: We deliver locally produced products to retail stores, restaurants, cafes and much much more. See “Insert” in the Q&A section for more details on our coverage area and….

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Is there a membership fee?


To help us provide farm tours, educational programs, and to help us with our overhead costs, we ask that you pay an annual fee of $25 per household for one calendar year. You are welcome to try us for two orders before officially becoming members.

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Why should I supportTrust Local Foods?


Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.

Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.

Provide learning opportunities: Trust Local Foods supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.

Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.

Equal Local Trade: At Trust Local Foods we believe that the every producer should get a fair price that will sustain there family and operation. We let the producers choose their price and not what the global or commodity market tells them to price there product at.

We believe that small, diverse, family-owned farms contribute to society’s overall health.

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How do I order?


Every Friday evening, our website will be updated with products that you can purchase for the upcoming week. Customers must place their order for the week no later than Monday at 1:00 p.m. Orders can be placed here on our website.

We ask when you sign up to specify whether you want a home delivery, pick up or you are a wholesale account. This is not set in stone as you are able to change this when you place your order.

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When do I order?


Every Friday evening, our website will be updated with products that you can purchase for the upcoming week. Customers must place their order for the week no later than Monday at 1:00 p.m. Orders can be placed here on our website.

We ask when you sign up to specify whether you want a home delivery, pick up or you are a wholesale account. This is not set in stone as you are able to change this when you place your order.

Our farmers and producers need as much time as possible to allow them to harvest or prepare your order. This is coming in fresh!

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When do I pay?


Pre-Order:You can pay at your pick up location or you can set up a credit card on your account and we will charge your credit card when you pick up (There is a convenience fee of 5% for this). We accept cash, credit cards or checks when you pick up your order. we do not accept advance payment on the website at the moment. We may have to adjust your order total after your order comes in (To account items that were unexpectedly unavailable or human errors).

Home Delivery: You can pay upon delivery at the sight or you can set up a credit card on your account and we will charge your credit card when you have received the product (There is a convenience fee of 5% for this). We take cash or check at the delivery sight.

Wholesale Accounts: We prefer COD (Payment on Delivery) and accept cash or check only at the moment. After filling out our Credit Application and being accepted you will pay with in the allotted time we have given you. If you do not pay with in the allotted time we will charge you finance charges, along with possibly a suspension or termination of your account.

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When and where do pre-orders pick up?


We will have two pick up locations with in the Fox Valley Area for your pre-order. Please specify your pick up location underneath the comments section labeled “Pick Location”.

Option# 1: Trust Local Foods Warehouse Retail Outlet at the earliest on Wednesday 9:00 am to 6:00 pm or Thursday 9:00 am to 6:00 pm. We will also contact on any changes. If you need to make a later pick day after that please send us a email or leave a comment on your order.

Option# 2: Just Act Natural on Wednesday from 10:00 am to 6:00 pm. We will contact you if there are any changes. A 5% fee will be applied to your order by Just Act Natural for compensation for their services.

Important: Due to weather and other factors your pick up days/times will change periodically.

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How does home delivery work?


For Home Delivery Customers we have a minimum order set at $50.00 and you will be charged a drop charge fee according to your zip code as follows:

$10 Drop Charge
Calumet: 54952, 54130, 54110, 54129, 53014, 53061
Outagamie County: 54913, 54942, 54165, 54130, 54914, 54915, 54106, 54942
Winnebago County: 54952, 54956, 54901, 54904, 54902
$15.00 Drop Charge
Brown County: 54115, 54304, 54303, 54302, 54180, 54311
Calumet County: 53042
Fond du Lac County: 54979, 54937, 54935, 54937, 53057
Manitowoc County: 53042
$20 Drop Charge
Door County: 54235, 54209, 54202, 54201
Kewaunee County: 54201, 54216
Manitowoc County: 54241, 54220, 54230, 54227, 54230
Sheboygan County: 53073, 53085, 53044, 53081

Some exceptions to the above guideline may occur and Trust Local foods maintains the right to alter its delivery policy and fee structure at any time.
Trust Local Foods also maintains the right to deny home delivery service to any address it deems out-of-range or unfeasible.
If you are interested in home delivery and your zip code has not been listed, please contact us for a service quote.

Important: We ask that every home delivery customer provide a designated safe spot for us to drop your order off if you are not available for the delivery time. Also a cooler or refrigerator to keep your product fresh until you arrive.

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Will I have to buy vegetables or products I don't want like a CSA?


Unlike some co-ops, buying clubs, or CSAs where receive a box of whatever is in season, and may not know what something is or you may just plain old not like it; At Trust Local Foods you order only what you want to use, in the quantities that you choose, from the producers that you choose. The website is updated every Friday with fresh produce, milled products, meats, and artisan goods available for the upcoming week, and you can browse the items on this website before you place your order.

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How can I sell through this market?


If you’ve already created a customer account here, simply go to Our Growers and click on ‘If you would like to sell through this market, pleas tell us about yourself and a market manager will contact you.’. This will add you to our system and our market managers will contact you with the next step. We currently charge 30% of your overall sales. Like at a traditional farmers’ market, you do get to set your own prices and list your items as you wish. Contact us at 920-687-1800 if you want more information.

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What does it mean if my item is priced per lb?


The Process of Ordering Per Lb Priced Items
Customer

1.If an item’s price is per lb it will say PER LB PRICING in the unit of measure as well as in the product description.
2.Producers will have their items listed in categories such as Small, Medium, and Large so you will have an approximate cost for your item purchased.
3.After you place your full order, you will receive an email confirmation notice. Note that the total cost will not yet reflect the true cost of your per lb priced items.
4.When your whole order is ready, our Market Managers will send out an order reminder. At this point you can check your order total by going to “Your Account” and clicking the “Your Order History” link. You can view your order history, your current balance due, and the exact amounts for per lb priced items.
5.If there any concerns about your order, please email the Market Managers asap. You will have 24 hours before your account is automatically charged.
6.Customer pays for order upon pick up or are charged when order is complete if they attach a credit card to their account.

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A. Producer Info: How Does the Market Work?


Copy and paste this link into your search bar for the full document.

file:///C:/Users/aaron_000/Downloads/A%20How%20The%20Market%20Works%20%20PDF.pdf

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B. Producer Info: Can I Pay TLF to Control My Account?


Copy and paste the following link into your search bar to view the full document.

file:///C:/Users/aaron_000/Downloads/B%20TLF%20Does%20the%20Work.pdf

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C. Producer Info: Creating an Account


Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/C%20Create%20an%20Account%20PDF.pdf

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D. Producer Info: What is required in a producer profile?


Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/D%20Profile%20Requirements.pdf

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E. Producer Info: How do I add products to The Market?


Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/E%20Adding%20Products%20.pdf

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F. Producer Info: What nutrition information is required for my products?


Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/F%20Nutrition%20Information%20Requirements.pdf

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G. Producer Info: Can I see a visual breakdown for how to price my products?


Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/G%20OOS%20Vendor%20Decisions%20Graphic.pdf

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H. Producer Info: Is there an easy equation to help me price my products?


YES!

Copy and paste this link into your search bar for the full document.

file:///C:/Users/Kathleen/Downloads/H%20OOS%20pricing%20product.pdf

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I. Producer Info: Can I price my products per lb?


Per Lb Priced Items
PRODUCE AND MEAT VENDORS
(Producer Notes)

1. When adding or editing a product in The Market:
Where it says Unit: You list the size. ie: 3-4 lb, after this you must include (PRICED PER LB)
In the product description section. You must include this before any additional description:
IMPORTANT! PRODUCT IS PRICED PER POUND. REFER TO Q & A SECTION FOR FURTHER DETAILS.
2. Please list your per lb items in categories of small, medium, and large with an approximate weight. This will allow the customer to have some sense of how much this will cost and what they are receiving.
4.After all orders are placed, producers will receive a harvest notification with their list of orders.
5.Producers will pick orders and have them ready for pick-up by TLF. A formal invoice must be available upon pick-up or before. If you are a producer that packs their own orders, TLF will need to have all the per lb items invoiced individually so TLF can charge customers appropriately.

Invoicing Requirements for per lb pricing:

TLF Packs:
Weight totals can be given per category or per item purchased.

IE: Small Roasts : 16.34 lb ( spec. request was 3.5 lb for Tani)
Medium Roasts: 25 lb
Large Roasts 11.45 lb
If there is a special request, just leave a note on the invoice and clearly mark the product.

View Example Invoice here
:https://thebestfarm.freshbooks.com/showInvoice?invoiceid=24763

YOU Pack:
Weights must be invoiced per item with any random weights.

IE: Small Roasts
1- 3.45 lb (Sarah)
2 – 9.01 (John) (so, both of John’s roasts equalled 9.01 total, that’s all we need to know)
1- 2.25 lb (Pearl)
Find example invoice here:
https://thebestfarm.freshbooks.com/showInvoice?invoiceid=24741

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J. Producer Info: How do I become a wholesale account?


If you are a retail store, restaurant or grocery store looking to purchase and have our products distributed to you please sign up on this website with your company name being the first name and the contact name being the last name. We will also require you to fill out a Credit Application.

Once we have reviewed and accepted your credit application we will set your account to wholesale status and notify you on possible delivery days & terms if requested. After that you are ready to order.

Currently our distribution service covers these counties: Brown, Door, Calumet, Fond du Lac, Kewaunee, Outagamie, Ozaukee, Manitowoc, Marathon and Washington County.

If you are interested in our distribution services and your county has not been listed, please contact us for a service quote.

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